Examination of Satisfaction Levels of University Administrative Staff
Keywords:
Memnuniyet düzeyi, İdari personel, Mann-Whitney U testi, Kruskal-Wallis testiAbstract
A key component of a university's quality assessment and assurance is monitoring stakeholders' satisfaction with educational outcomes and working environments. The necessity of quality assessment based on feedback from students, civil servants and academicians has also been demonstrated by the public professional accreditation criteria and practices of universities. In this study, it is aimed to reveal the satisfaction levels of the administrative staff in the university education and training environment in their work area. In this study, a state university located in the Central Anatolia region was chosen as a situation. 60 administrative staff of the institution participated in the research, which was carried out using the method in which the participants answered an original questionnaire. In line with the purpose of the study, a satisfaction questionnaire with 52 questions was applied to each stakeholder in order to determine the satisfaction levels of administrative officers. The presented methodology for monitoring the satisfaction levels of university stakeholders can be used as a quality assurance mechanism for higher education institutions. When the results were examined, it was seen that the general satisfaction levels of the administrative staff participating in the research were above the average. On the other hand, it was determined that their satisfaction level was quite high in 13 items (average 4 out of 5), while their satisfaction level was quite low in 6 items (2 out of 5). The satisfaction levels in the remaining items were found to be moderate. It is also among the results obtained that the satisfaction levels of the participants do not differ according to gender and work experience.
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